Last updated: October 2025

1. Definitions & Interpretation

1.1. In this Agreement, the following terms shall have the following meanings:

• "Agreement" means these Terms and Conditions.

• "Company," "we," "us," "our" means Refined Survey Remedy Ltd (company number 15958417), registered in England and Wales.

• "Client," "you," "your" means the individual or entity purchasing or using the Service.

• "Service" means the review, extraction, coordination, and reporting services provided by us as further described herein.

• "Report" means any digital or written output generated by us, including summaries, interpretations, or indicative cost assessments.

• "Website" means www.surveyremedy.co.uk.

• "Fee" means the fee payable for the Service as stated on the Website or in writing.

• "Input Material" means all documents, data, or materials provided by you to us, including but not limited to property surveys, EPCs, photos, quotations, floor plans, inspection notes, or other property-related documents.

• "Contractor" means any third-party professional or specialist coordinated by us to perform an inspection, quotation, or remedial work.

2. The Service

2.1. Data Extraction and Analysis
Our platform enables you to upload one or more types of Input Material for automated or manual review. The Service includes:
a) extraction of relevant property and defect information from your documents;
b) generation of commentary, recommendations, or indicative cost estimates;
c) creation of a Report summarising findings for your reference.

2.2. The Service may use automated or AI-assisted processes to identify key terms, defects, or costs. While we use commercially reasonable methods to ensure reliability, no automated output can be guaranteed to be accurate or comprehensive.

2.3. Disclaimers
To the fullest extent permitted by law, you acknowledge and agree that:
a) The Report is not a property survey, valuation, or structural assessment.
b) All commentary is based solely on the Input Material you provide and publicly available reference data.
c) We do not verify or warrant the accuracy, completeness, or suitability of any Input Material.
d) Cost estimates, recommendations, or outputs are indicative only and are provided for general guidance, not as fixed quotations or professional advice.
e) You remain responsible for obtaining independent professional inspections or quotations before relying on any result.

3. Coordination of Specialists

3.1. Where you request an on-site investigation, quotation, or remedial work through our platform, we act solely as a coordination agent, not as a contractor.

3.2. We will exercise reasonable care in sourcing and selecting Contractors, but final responsibility for the performance, quality, and outcome of any works lies with the Contractor or Specialists.

3.3. You authorise us to engage appropriate specialists on your behalf based on reasonable judgment. You agree that the Company is not liable for any act, omission, or default of those Contractors.

3.4. Payments for coordinated works may be made to the Company or directly to the Contractor as specified in your job summary. All coordination fees are non-refundable once work scheduling has commenced.

4. Client Obligations

4.1. You warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement.

4.2. You warrant that you have all necessary rights, permissions, and consents to provide the Input Material to us.

4.3. You are responsible for ensuring that the Input Material is accurate, lawful, and free from viruses or malicious code.

4.4. You acknowledge that we may be unable to complete the Service where the Input Material is incomplete, illegible, or corrupted.

5. Fees and Payment

5.1. The Fee for the Service shall be as displayed on the Website or otherwise agreed in writing at the time of order.

5.2. Payment of the Fee shall be made in full and in advance through our approved payment provider.

5.3. Coordination fees and Contractor charges will be set out transparently before confirmation. The Company reserves the right to vary fees where project scope materially changes.

6. Delivery

6.1. We will use reasonable efforts to deliver the Report or coordination confirmation within the estimated timeframe displayed on the Website.

6.2. Any stated delivery times are estimates only and time shall not be of the essence.

7. Intellectual Property

7.1. All intellectual property rights in the Report, extraction models, data schemas, or related systems remain the property of the Company.

7.2. We grant you a revocable, non-exclusive, non-transferable licence to use the Report for your personal, non-commercial use related to the property in question.

8. Data Use and Privacy

8.1. By uploading Input Material, you grant us a perpetual, irrevocable, royalty-free licence to:
a) use, process, and store the data (including metadata and extracted fields) in anonymised or aggregated form; and
b) use such anonymised data for internal analytics, benchmarking, training, and improvement of our pricing or recommendation models.

8.2. We will not share identifiable client data with third parties except as necessary to provide the Service or as required by law.

8.3. Personal data is processed in accordance with our www.surveyremedy.co.uk/privacy-notice

9. Limitation of Liability

9.1. Subject to clause 9.3, our total aggregate liability under or in connection with this Agreement (including negligence or breach of statutory duty) shall be limited to the total Fee paid for the relevant Service.

9.2. We shall not be liable for:
a) any inaccuracy, omission, or error in the Input Material;
b) any reliance placed on the Report or indicative cost data;
c) any acts or omissions of independent Contractors;
d) any indirect or consequential loss, including loss of profit, opportunity, or goodwill.

9.3. Nothing in this Agreement limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. General Provisions

10.1. Entire Agreement: This Agreement constitutes the entire agreement between the parties.

10.2. No Waiver: No delay or failure to enforce rights under this Agreement shall constitute a waiver.

10.3. Severability: If any clause is found invalid or unenforceable, it shall be severed and the remaining provisions shall continue in effect.

10.4. Governing Law & Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all disputes.