PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES.

1. Definitions & Interpretation 

1.1. In this Agreement, the following terms shall have the following meanings:

"Agreement" means these Terms and Conditions. 

"Company," "we," "us," "our" means Refined Survey Remedy Ltd (company number 15958417), a company registered in England and Wales. 

"Client," "you," "your" means the individual purchasing the Service. 

"Service" means the provision of an “Initial Assessment” as further described herein. 

"Report" means the document produced by us as the output of the Service. 

"Website" means www.surveyremedy.co.uk. 

"Fee" means the fee payable for the Service as stated on the Website. 

"Input Material" means the third-party property survey report and any other information provided by you to us.

2. The Service 

2.1. The Service consists of a review of the Input Material provided by you, culminating in the production of the Report, which provides our commentary, suggestions for next steps, and high-level budget estimates for potential remedial works. 

2.2. Disclaimers: To the fullest extent permitted by law, you acknowledge and agree that: a) The Report is not, and should not be construed as, a property survey, valuation, or structural assessment. It is a commentary solely based on the Input Material provided by you. b) We provide no warranty, express or implied, as to the accuracy, completeness, or suitability of the original Input Material. We shall not be liable for any errors, omissions, or inaccuracies within said Input Material. c) All cost estimates provided in the Report are for budgetary and informational purposes only and do not constitute a fixed-price quote for any works.

3. Client Obligations 

3.1. You warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement. 

3.2. You warrant that you have all necessary rights, permissions, and consents to provide the Input Material to us for the purpose of the Service.

4. Fees and Payment 

4.1. The Fee for the Service shall be as set out on the Website at the time you submit your order. 

4.2. Payment of the Fee shall be made in full, in advance, via our third-party payment provider.

5. Delivery 

5.1. We will use commercially reasonable efforts to deliver the completed Report to your nominated email address within the timeframe stated on our Website. Any such timeframe is an estimate only, and time shall not be of the essence.

6. Intellectual Property 

6.1. We shall retain ownership of all intellectual property rights in the Report. We grant you a revocable, non-exclusive, non-transferable licence to use the Report for your personal, non-commercial use in connection with your prospective property purchase.

7. Limitation of Liability 

7.1. Subject to clause 7.3, our total aggregate liability to you under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the Fee paid by you for the Service. 

7.2. We shall not be liable for any indirect or consequential losses, or for any loss of profit, loss of business, or depletion of goodwill. 

7.3. Nothing in this Agreement shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8. General Provisions 

8.1. Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter. 

8.2. No Waiver: No failure or delay by a party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy. 

8.3. Severability: If any provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this Agreement. 

8.4. Governing Law & Jurisdiction: This Agreement shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.