1. Definitions & Interpretation
1.1. In this Agreement, the following terms shall have the following meanings:
"Agreement" means these Terms and Conditions.
"Company," "we," "us," "our" means Refined Survey Remedy Ltd (company number 15958417), registered in England and Wales.
"Client," "you," "your" means the individual or entity purchasing or using the Service.
"Service" means the review, extraction, coordination, and reporting services provided by us as further described herein.
"Arrangement Services" means the administrative, coordination, booking, and payment handling services provided by the Company in connection with third-party professional services.
"Report" means any digital or written output generated by us, including summaries, interpretations, or indicative cost assessments.
"Website" means www.surveyremedy.co.uk.
"Fee" means the fee payable for the Service as stated on the Website or in writing.
"Input Material" means all documents, data, or materials provided by you to us, including but not limited to property surveys, EPCs, photos, quotations, floor plans, inspection notes, or other property-related documents.
"Service Provider" means any independent third-party professional or specialist (including but not limited to structural engineers, surveyors, inspectors, or contractors) whose services are arranged by the Company.
2. The Service
2.1. Data Extraction and Analysis
Our platform enables you to upload one or more types of Input Material for automated or manual review. The Service includes:
a) extraction of relevant property and defect information from your documents;
b) generation of commentary, recommendations, or indicative cost estimates;
c) creation of a Report summarising findings for your reference.
2.2. Automated and AI-Assisted Processes
The Service may use automated or AI-assisted processes to identify key terms, defects, or costs. While we use commercially reasonable methods to ensure reliability, no automated output can be guaranteed to be accurate or comprehensive.
2.3. Disclaimers
To the fullest extent permitted by law, you acknowledge and agree that:
a) The Report is not a property survey, valuation, or structural assessment.
b) All commentary is based solely on the Input Material you provide and publicly available reference data.
c) We do not verify or warrant the accuracy, completeness, or suitability of any Input Material.
d) Cost estimates, recommendations, or outputs are indicative only and are provided for general guidance, not as fixed quotations or professional advice.
e) You remain responsible for obtaining independent professional inspections or quotations before relying on any result.
2.4. Third-Party Terms
Where the Company arranges third-party professional services, those services are governed by the Service Provider’s own terms and conditions, which apply in addition to this Agreement. In the event of any conflict, the Service Provider’s terms shall prevail in respect of the professional services.
3. Coordination of Specialists
3.1. Where you request an on-site investigation, inspection, report, quotation, or remedial work through our platform or via written instruction, the Company acts solely as an arranging and coordination agent.
3.2. All professional services are provided by independent Service Providers who contract directly with you under their own terms and conditions.
3.3. The Service Provider retains full responsibility and professional liability for their services, including any inspection, report, opinion, or recommendation issued.
3.4. The Company does not supervise, control, review, approve, verify, or amend the content of any third-party inspection, report, or professional output. Copies of such reports may be retained by the Company in accordance with clause 8A.
3.5. Where a Service Provider issues a report, assessment, or opinion, such document shall be addressed to you as the client and is issued by the Service Provider, not by the Company.
4. Client Obligations
4.1. You warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement.
4.2. You warrant that you have all necessary rights, permissions, and consents to provide the Input Material to us.
4.3. You are responsible for ensuring that the Input Material is accurate, lawful, and free from viruses or malicious code.
4.4. You acknowledge that we may be unable to complete the Service where the Input Material is incomplete, illegible, or corrupted.
5. Fees and Payment
5.1. The Fee for the Service shall be as displayed on the Website or otherwise agreed in writing at the time of order.
5.2. Payment of the Fee shall be made in full and in advance through our approved payment provider.
5.3. Where payment for third-party services is collected by the Company, such payment is collected on behalf of the Service Provider.
5.4. The Company may retain a commission or margin for arranging and coordinating the services. The amount of such commission does not affect the professional responsibility or liability of the Service Provider.
5.5. Fees may be varied where the scope of work materially changes and such change is agreed in advance.
6. Delivery
6.1. We will use reasonable efforts to deliver the Report or coordination confirmation within the estimated timeframe displayed on the Website.
6.2. Any stated delivery times are estimates only and time shall not be of the essence.
7. Intellectual Property
7.1. All intellectual property rights in the Report, extraction models, data schemas, or related systems remain the property of the Company.
7.2. We grant you a revocable, non-exclusive, non-transferable licence to use the Report for your personal, non-commercial use related to the property in question.
8. Data Use and Privacy
8A. Retention and Use of Third-Party Reports
8A.1. Where the Company arranges third-party professional services, you acknowledge and agree that copies of any inspection reports, assessments, quotations, or related documents issued by a Service Provider may be sent to, stored by, and retained by the Company as part of the Arrangement Services.
8A.2. Such documents are retained for the purposes of:
a) administering and evidencing the arranged services;
b) maintaining internal records and audit trails;
c) responding to client queries or follow-up requests;
d) service quality monitoring and operational analysis; and
e) anonymised or aggregated analytics, benchmarking, and improvement of the Company’s services and systems.
8A.3. All intellectual property rights in third-party reports remain with the relevant Service Provider. Nothing in this Agreement transfers ownership of such reports to the Company.
8A.4. The Company shall not publish, disclose, or permit third-party reliance on any third-party report without your consent, except where required by law or in anonymised and aggregated form.
8.1. By uploading Input Material, you grant us a perpetual, irrevocable, royalty-free licence to:
a) use, process, and store the data (including metadata and extracted fields) in anonymised or aggregated form; and
b) use such anonymised data for internal analytics, benchmarking, training, and improvement of our pricing or recommendation models.
8.2. We will not share identifiable client data with third parties except as necessary to provide the Service or as required by law.
8.3. Personal data is processed in accordance with our privacy notice available at:
www.surveyremedy.co.uk/privacy-notice
9. Limitation of Liability
9.1. Subject to clause 9.3, the Company’s total aggregate liability under or in connection with this Agreement (including negligence or breach of statutory duty) shall be limited to the total Fee paid for the relevant Service.
9.2. The Company shall not be liable for:
a) any inaccuracy, omission, or error in the Input Material;
b) any reliance placed on the Report or indicative cost data;
c) any acts or omissions of independent Service Providers;
d) any indirect or consequential loss, including loss of profit, opportunity, or goodwill;
e) any inspection, report, advice, opinion, or recommendation provided by a Service Provider, whether arranged by the Company or otherwise.
9.3. Nothing in this Agreement limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
10. General Provisions
10.1. Entire Agreement: This Agreement constitutes the entire agreement between the parties.
10.2. No Waiver: No delay or failure to enforce rights under this Agreement shall constitute a waiver.
10.3. Severability: If any clause is found invalid or unenforceable, it shall be severed and the remaining provisions shall continue in effect.
10.4. Governing Law & Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all disputes.